Shipping Policy

a. “Customer” means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.

b. “Website” – means this website with the URL: http://www.rioe.business.

a. Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The cost of shipment will be calculated at the check-out window.

a. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through email or SMS.

b. For more details, you can check the shipment details at:

Click on the “Shipment track” option and select the product you have purchased through the website

a. It usually takes 3 days to process and dispatch the products once the order is placed with us.

b. We thrive to process and dispatch your products at the earliest.

a. Delivery time is dependent on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.

b. The delivery time is indicative and can vary due to external factors.

a. We do provide shipments to the following specific countries:

India

b. Shipping charges for Our international customers will be calculated during checkout depending on the order value and other dimensions of Your order.

c. Standard international shipment may take approximately 15 Business Days unless otherwise specifically mentioned in the product details.

d. Priority international shipment may take approximately 7 Business Days unless otherwise specifically mentioned in the product details.

e. International customers assume responsibility for any duties and/or taxes that may be incurred from customs.

a. If you want to change the shipping address, you need to inform us of the same within 24 hours of placing the order. The request to change the shipping address can be made in the following manner:

You can send an email to info@rioe.business

b. If the order has not been processed, We will try to change the address, if your order is processed, we will not be able to change the address.

c. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.

d. Cash on delivery option is available for certain categories of products.

e. Partial refunds will not be entertained.

f. We endeavour to engage logistic partners, employees, and agents with the highest standards and ethics, you agree and acknowledge that the actions, and inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

a. Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

a. If the products are lost during transit, we will offer a free reshipment or a refund.
b. If the order does not make it to its destination and is delayed at the courier office, the Customers are responsible for contacting the Courier service provider before approaching Us.

a. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
b. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

a. The return process of a product may be subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the Return and Refund Policy or be intimated at the time of purchase of the product. For more details, You can check our Refund Policy at: https://rioe.business/refund-policy/.

a. The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: https://rioe.business/privacy-policy/.

a. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.

b. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new policy.

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

For any feedback, concern, or query, You may please reach out to Us at the contact details below.

Customer Care: info@rioe.business, +91-7053060395